FAQ

For questions or assistance with a referral, please contact our intake team at (253) 237-3338. You can also reach us online via our Contact Us page. Our team is happy to guide you through the referral process.

Annexia Home Health accepts most insurance plans. Coverage and eligibility are verified by our intake team prior to the start of services, and we will communicate any requirements or limitations in advance.

Our services include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, and home health aide services, as ordered by a physician and based on patient needs.

Patients and families often ask about home health referral start time. Once we receive a complete referral and physician order, our team can usually start home health services within 24 to 48 hours. The exact start time depends on the patient’s needs, eligibility, and scheduling.

Annexia Home Health provides services throughout Federal Way, WA, and surrounding communities in King and Pierce Counties.

Yes. Family members may initiate a referral on behalf of a loved one. Our intake team will coordinate with the patient’s physician to obtain the required medical orders.

To process a referral efficiently, we typically require the following information: Patient name and date of birth Contact information Insurance details Referring physician information Clinical reason for home health services Additional documentation may be requested if needed.

You may submit a referral online through our referral form, contact our intake team by phone, or fax referral documentation. Our team will review the referral promptly and follow up to confirm next steps.

Referrals may be submitted by physicians, hospitals, clinics, case managers, skilled nursing facilities, and family members. A physician’s order is required before home health services can begin.

For some older adults, leaving home—even to get much-needed medical care—can be a struggle. Home health care is designed to help you recover in the comfort of your home through nursing, physical, occupational and speech therapy. Home health care could also include home health aides and social work services. Your health care provider can order home health if they determine your condition requires you to remain in the home for rehabilitation and recovery from illness, injury, surgery or hospitalization, or are managing a chronic condition.

Home healthcare is ideal for seniors, individuals with chronic illnesses, those recovering from surgery, or anyone who needs assistance with daily tasks in the comfort of their own home.

If you or a loved one are experiencing difficulty with daily activities, need medical assistance, or wish to recover at home rather than in a hospital, home health care could be the perfect solution.

Home healthcare services include skilled nursing, physical therapy, occupational therapy, speech therapy, and personal care assistance such as bathing, dressing, and meal preparation.

Yes, a referral from your healthcare provider is needed to start in-home care. If you or a loved one is interested in receiving home health care services, speak with your primary care physician, nurse practitioner or other health care provider. You are also welcome to contact us 24/7 at 253-237-3338 to speak with one of our nurses and find out if home health might be right for you.

Absolutely. If you have Medicare/Medicaid, you have certain guaranteed rights and protections—including your right to choose your home health agency. Look closely at each agency and the services they offer, discuss your options with your doctor, and choose the agency that best meets your needs. In some cases, however, your choice may be limited by your insurance coverage. You can call your insurance provider for more information.

Many insurance plans, including Medicare & Medicaid, cover home health care services, however, benefits vary per policy and verification of benefits is required. Most providers will help you investigate your insurance benefits, or you can contact your insurance carrier directly.

To get started, speak with your primary care physician/doctor about a referral, or contact a local home healthcare agency to discuss your needs and set up an initial consultation.

When your doctor or healthcare provider orders home healthcare for you, they decide what types of care would benefit your condition. Then, our home health team coordinates that plan of care. Patients often need multiple types of care, such as nursing care along with physical therapy, occupational therapy or speech therapy. You may have only one clinician or as many as three or more clinicians. They work together to coordinate your care, but will conduct their home visits with you separately. They keep each other and your doctor updated on your progress to adjust the care plan if needed.

The frequency and length of your home health visits will be based on the plan of care that our clinical team creates with your doctor or healthcare provider. The number of weekly home health visits and the amount of time a clinician spends with you during each visit will also be based on your condition and specific goals of care. Rest assured, our clinicians will work with you to schedule visits based on your availability, which typically take place during morning and afternoon hours.

The first home health visit is an important step in your home health journey. Our team will come to your home to talk to you about your personal health goals and ask you questions about your health needs. This is also an opportunity to share your preferences and concerns so that our team can tailor your experience so that you have a safe, supportive and professional environment in your home.

Yes, depending on your individual needs, home health aide and social work services may be provided as part of your home health plan of care. If you are receiving nursing or therapy services and need support beyond clinical care, our home health aides and social workers can make all the difference. Whether you need help with activities of daily living, like bathing and grooming, or are challenged with regular access to healthy foods—our team can provide the support and resources you need so you can focus on your recovery and living life more fully.